Customer Gratification (CSAT) Score: Evaluate person satisfaction working with surveys or responses. A greater CSAT score implies that buyers are content with the service high quality. This may be a somewhat wide metric, and that means you’ll need also to assess regardless of whether other variables are impacting this score. https://applyingitservicemanageme81358.blogofoto.com/64526107/5-simple-techniques-for-enterprise-service-management